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FAQs

What forms of payment does Knot Tied Down accept?

We accept all major credit cards. We also accept payments through Paypal and Amazon Payments.

How will I know when my order has shipped?

You will receive an email once your order ships, along with a tracking number, if applicable. If you have not received this email by the next business day after placing our order, please check your spam/junk folder. If your shipping email is not located there, please contact us at info@knottieddown.com.

How accurately does the product photo on your website depict the actual product?

It's pretty darn close. We use high resolution cameras and lighting techniques to ensure that the photos we take are as close as to what they look like in person. Additionally, as often as possible, we include photos of our products with neutral colored clothing (i.e. white or gray) to give our customers a better idea of the color of the product. Of course, colors will vary based on the customer's monitor/equipment. If you have any questions about colors, patterns or texture, please email us at info@knottieddown.com and we will do our best to answer any questions you may have.

How do I track my order?

Once your order has been shipped, you will receive an email with a shipment tracking number. If you have not received this email by the next business day after placing our order, please check your spam/junk folder. If your shipping email is not located there, please contact us at info@knottieddown.com.

How quickly is my order shipped?

Most orders placed before 12:00 p.m. CST are shipped the same day. We try our absolute best to meet that deadline. However, at the very latest, your order will be shipped the next business day.

My products arrived damaged or are missing. What can I do?

Please note that many of our products are handmade and therefore slight variations will occur.  We like to think this gives them character.  If, however, your product arrives damaged or is missing, please contact us immediately after receiving your shipment product at info@knottieddown.com. We will be happy to correct the problem.

How do I care for my Knot Tied Down products?

Please follow all care instructions that accompany your product. For natural fibered products such as ties, bow ties and pocket squares, the safest bet is dry cleaning only. However, if your products become wrinkled, you may apply a low heat iron, if you feel comfortable doing so. If you do not, please consult your local professional dry cleaner.

My items were not delivered, what should I do?

Please contact us immediately at info@knottieddown.com. We will do our best to correct the situation as soon as possible.

What shipping service do you use?

We ship through the U.S. Postal Service.

What is the country of origin of your products?

While we design or handpick our products, most of our products are imported from China.

What sets Knot Tied Down apart from other tie shops?

In short, service and value. As customers ourselves, our primary concern is always customer service. We value you as a customer and we want to keep you around. Therefore, if you ever have any issues with our products, please contact us and we'd be more than happy to assist you.  Additionally, we provide exceptional value to our customers. Because we are a smaller shop, we have less overhead and conduct most of our service in-house. Savings in this regard are passed on to our customers.

What's with all the brick backgrounds in your product photos?

The brick backgrounds pay homage to the style of brick frequently found in our little corner of our neighborhood. This lightly colored tan brick is often found "natively" in a number of residences and businesses in the southwest corner of Lincoln Park, Chicago due to the area's industrial origins.  We feel it's a great representation of who we are at Knot Tied Down and we hope you like it, too .  

I just placed an order but I have an issue or I need to cancel, what should I do?

Please contact us immediately by telephone. We work diligently to ship your items as soon as we receive your order. In fact, sometimes we'll even walk over to the post office to try to get your items shipped the day you purchase, even if it's late in the day. Therefore, we ask that you call us as soon as you realize you have an issue with your order, before we have your item packaged and shipped. If we're on another call, just leave a message, we always receive your messages. Of course, if your matter is not urgent, you can email us or chat with us at any time.

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